How website information is handled.

Information you submit

The contact and quote forms ask for your name, email address, property area, property type, and biggest concern. They may also collect a phone number, property ZIP code, whether a property is waterfront, how often it is vacant, and any notes you choose to provide.

Those fields can include information about a property and how it is used. Please do not submit alarm codes, lock combinations, financial information, government identification numbers, or other sensitive access or identity information through the form. If you contact us directly by phone or email, we receive the information you choose to provide in that communication.

Home Watch Concierge

Home Watch Concierge answers questions using approved website content and deterministic matching; it does not use a generative AI service. An anonymous browser-session identifier, event timestamps, page paths, selected topic IDs, matched answer IDs, confidence tier, clicked links, phone and contact actions, and a rule-based session summary may be recorded to understand whether the tool is useful. The answer itself can be reconstructed from its stable answer ID and published knowledge version.

A typed question is matched in the browser. Matched question text is not sent to Google Analytics or the private event endpoint. If there is no confident answer, a normalized version may be sent for content review after email addresses, phone-like numbers, URLs, and similar details are removed. Questions that appear to contain access codes, lockbox details, passwords, or payment data are omitted instead. Please do not enter names, addresses, access codes, alarm details, payment data, or other sensitive information in the concierge.

When the contact form is opened from the concierge, short-lived session storage makes the selected answer ID, source page, and allowed campaign fields eligible for attribution for up to 30 minutes. Expired data is removed by an active expiry timer or when the form next checks it, and browser session storage also clears when its session ends. This allows a successful form submission to be attributed to the concierge. The form receives no typed concierge question.

Location and technical information

When a form is submitted, the website reads location headers supplied by its hosting platform. When available, the submission record includes an approximate city, state or region, postal code, and country derived from the network request. The form handler does not add the raw IP address to the lead record, but the hosting platform and other providers may process IP addresses as part of delivering, securing, or measuring the website.

Web servers and analytics providers may also receive ordinary technical data such as browser and device information, referring pages, requested pages, timestamps, and interactions with the site.

Analytics

The site can load Google Analytics when a Google Analytics measurement ID is configured. Google Analytics measures site use and receives events for successful interest-list submissions, email-link clicks, selected call-to-action clicks, and concierge interactions. A successful form event includes the selected concern, lead source, and source page; it does not intentionally send the property area, name, email address, phone number, notes, anonymous concierge session ID, typed question, or full form submission to Google Analytics.

The site can also load Microsoft Clarity when a Clarity project ID is configured. Clarity helps show how visitors interact with the site, such as page activity and interaction patterns. These analytics tools are not loaded by this site unless their corresponding deployment setting is configured. When enabled, they may use cookies or similar browser technologies under their own terms and privacy practices.

How the information is used

Website information may be used to:

• receive and respond to early-interest and quote inquiries;
• understand the requested property area, service interest, and whether an inquiry fits the planned service route;
• operate, troubleshoot, and protect the website and forms;
• measure site use and improve content, navigation, and inquiry paths; and
• keep a record of communications and follow-up related to an inquiry.

Where information is sent

The website is hosted on Vercel. A form submission that passes validation sends limited non-contact operational status to the application log and is sent through Resend to the Mobile Bay Home Watch email inbox. If a lead-capture webhook is configured for the deployment, the same submission record is also forwarded to that configured endpoint. That record includes the form fields, submission time, and any available IP-derived city, state or region, postal code, and country.

Concierge events are accepted by a same-origin endpoint. When a private concierge event destination is configured, validated, privacy-reduced events are forwarded to it over HTTPS. If no destination is configured, the endpoint does not persist them. Event delivery is best effort and a logging failure does not prevent an answer from appearing.

When configured, Google Analytics and Microsoft Clarity receive the analytics information described above. These hosting, email, lead-capture, and analytics providers process information for their respective technical functions and under their own terms and privacy practices.

Retention

Event-level concierge records and redacted unanswered questions are designated for deletion after 90 days; the configured private event destination must enforce that limit. Anonymous aggregate totals may be retained longer. Contact-form records may remain in the receiving email account, analytics systems, or a configured lead-capture system until deleted under the settings and processes used for those systems. You may contact us to ask about or request correction or deletion of information you submitted.

Your choices

You can choose not to submit the website form and instead contact us using only the information needed for your question. Browser privacy settings, content blockers, and provider opt-out tools may limit analytics cookies or scripts. Blocking those tools may affect measurement of site use.

To ask what information you submitted, request a correction or deletion, or raise a privacy question, email hello@mobilebayhomewatch.com. A request may require enough information to identify the relevant submission.

Security and changes to this policy

The public website uses HTTPS, and the form handler sends email data to Resend over HTTPS. No website, transmission method, or storage system can be guaranteed completely secure. Avoid sending sensitive property-access details through the public form.

This policy may be updated if the website, forms, providers, or data practices change. The date above will identify the published version.